What is Case Management?
Case Management is a collaborative process which assesses, plans, implements, co-ordinates, monitors, evaluates and reviews the options and services required to meet an individual’s health and wellbeing, social care, educational and/or occupational needs, using communication and available resources to ensure quality, cost-effective and safe outcomes.
What do we do?
Our Case Managers assess, plan, implement, co-ordinate, monitor, evaluate and review the services required for our clients. We work closely with the client and their families to identify what is important to them currently, and what might be important in the future.
We advocate on behalf of the client and co-ordinate a wider team of professionals including therapists, education, NHS, and social care colleagues to ensure the optimum support and rehabilitation outcomes for our clients.
The key responsibilities of a Case Manager are to:
- Identify the client’s needs and make recommendations
- Work with the client / client’s family to agree and implement a plan
- Use current research and best practice to guide case management intervention
- Identify and commission most appropriate services to meet the client’s needs
- Keep the referrer updated regarding the work with the client
- Be client-centred at all times
- Develop a positive working relationship with the client and family
- Regularly review and report on progress to the client, family, professionals and legal team
- Work continually to achieve optimum clinical outcomes cost-effectively
Who do we support?
We are able to provide individualised package of support to children and adults who have a range of needs stemming from and including cerebral palsy, traumatic brain injury, neurological and physical conditions including spinal injury.